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A Range of Productivity Options |
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CCT implements technology plans by providing products that fit your business needs. Our goal is to provide solutions that increase profitability and give you a competitive advantage in your marketplace.  - Voice, Data, and Video Integration — Are common circuits that reduce communication costs and increase bandwidth availability.
- Voice over IP (VoIP) — Routing voice traffic over the Internet enables the customer to send and receive telephone calls while paying no local or long distance fees.
- LAN and WAN — Development, expansion, and maintenance of local and wide area networks. Productivity increases dramatically when company team members and locations communicate quickly and effectively.
- Computer Telephony Integration (CTI) — Linking computers and telephone systems improves your capability to serve your clients. CTI can be implemented at the desktop,workgroup, and enterprise level.
- Network Transparency — Linking computer and telephone systems improves your capability to serve your customers. The technology can be transparent to the user.
- Voice Mail and Unified Messaging — Companies with national and global presence can present flawless messaging to their clients and business partners. Unified messaging solutions provide users with the ability to unify voice mails, e-mails, and faxes in one location, such as Microsoft Outlook, Act, Goldmine, or a voice mail system.
- Speech Enablement — Speech enablement takes advantage of the most intuitive communication means to simplify callers’ access to your firm and your own access to the outside world.
- Call Center Technology — Companies with a high inbound call flow can dramatically reduce customer hold time and improve customer service. CCT can assist you in routing calls based on the skill set of employees. Envision a customer service or technical support call routing directly to the person with the skill set most able to assist your client. Call handling data is then compiled to ensure the most effective resource allocation and assist in eliminating bottlenecks.
- Direct Inward Dialing (DID) — Is a call routing tool that enables a call to ring directly to your personal phone. DID provides you with a personal telephone number without having to pay for a personal telephone line to your desktop.
- Session Initiation Protocol (SIP Trunking) — Enables your company to use the same circuit for local, long-distance, and broadband Internet. This gives your company significant cost savings.
- Managed and Hosted Services — Designed to assist companies in maintaining and supporting their business infrastructure enabling them to remain focused on their core competencies. Managed Services eliminates the two greatest risks — obsolescence and price.
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